Sophie Joly

Sophie Joly possesses a diverse background in customer service and hospitality, with significant experience in both front desk management and marketing support. Key roles include serving as Receptionist/Concierge at Ashford Castle, where exceptional communication and guest service were emphasized. Sophie's tenure at The Doyle Collection featured progressive responsibilities, culminating in the position of Assistant Front Desk Manager at The Westbury, where a 20% increase in guest satisfaction was achieved. At Johnson & Johnson, notable improvements in customer satisfaction were realized through process optimization. Currently, as a LinkedIn Marketing Solutions Support Consultant, Sophie has successfully enhanced engagement and conversion rates for advertising campaigns. Educational qualifications include a Higher Diploma in Digital Marketing from TUS Midwest and a Baccalauréat ES from Institution Saint Alyre Clermont Ferrand.