Tracy Novello

Tracy Novello is a seasoned professional with extensive experience in Customer Success across various organizations, currently serving as Senior Manager of Customer Success at LinkSquares since March 2023. Prior roles include Principal Customer Success Manager at SaaSWorks, where Tracy implemented successful SaaS revenue metrics training, and Director of Customer Success at Alyce, leading a team with a remarkable Net Revenue Retention of 130%. Tracy's background also includes significant contributions at Drift, Bedrock Data, and Blackbaud, focusing on enhancing customer engagement, optimizing project delivery, and developing strategic initiatives to improve service outcomes. Tracy holds a BA in Communications from Stonehill College.