Harryson Zare Buluku

Harryson Zare Buluku has held various roles in the customer service and sales sector since 2015. In 2015, they were a Customer Service representative at Orange. From 2016 to 2019, they held multiple roles at Jumia Kenya, Kilimall, and Lipa Later Group. At Jumia Kenya and Kilimall, they were a Team Leader Customer Service, where they gave direction to team members, created better modes of operations, and provided statistical feedback to management. At Lipa Later Group, they were the Head of Sales & Customer Success, where they assisted other management team members in identifying trends and establishing call center goals, organized shift patterns and the number of staff required to meet demand/Capacity planning, and prepared reports and analyzed call center data to improve processes.

Harryson Zare Buluku obtained a Bachelor's Degree in Political Science and Government and sociology from the University of Nairobi in 2015. Harryson also holds a Diploma in Project Management from the Kenya Institute of Management.