Pat Salyers

Pat Salyers has a wealth of experience in customer success, engineering management, technical sales, and technical support. From 2019 to present, Pat has been the Sr. Director of Customer Success at Liqid, where they have strategically built and staffed the customer success organization from scratch, onboarded, trained, and mentored talented team members, and authored policies and procedures that eliminated cost mistakes sold to end customers. From 2013 to 2019, Pat was the Senior Engineering Manager - Worldwide Customer Quality & Technical Support at Seagate Technology, where they seamlessly integrated the "voice of the customer" into the cloud systems product development life cycle, boosting customer satisfaction by 95%, and restructured two support organizations into a single, global support model that supplied 24/7/365 technical support coverage. From 2000 to 2013, Pat was the Advanced Technical Services Manager; Technical Sales/Technical Support at Motorola Solutions, where they led and managed a team of eight direct reports that supported 20 mission-critical customers, enhancing customer relationships and satisfaction across the board, and slashing the overall backlog of customer reported issues by 30% within the first three months of taking over responsibility for the team. From 1998 to 2000, Pat was the Senior Document Control Officer at Ball Aerospace. From 1993 to 1998, Pat was the Petty Officer Second Class (CTA2) at the US Navy.

Pat Salyers received a Bachelor's of Science in Information Technology with a focus in Computer Science from the University of Phoenix in 2006. Prior to that, Pat Salyers obtained a High School Diploma from Niwot High School.