Jenna Hilb

Jenna Hilb, PMP, is an accomplished professional with extensive experience in franchise operations and customer success management. Currently serving as an Enterprise Customer Success Manager at Listen360, Jenna previously held roles such as Franchise Growth Advisor at AC Inc, where coaching and training initiatives were implemented to enhance franchisee profitability. As Senior Director of Operations at Code Ninjas, oversight was provided for 389 franchise locations, focusing on strategic growth and operational improvements. With a solid foundation in franchise business consulting at Profile by Sanford and Huntington Learning Centers, Jenna has consistently influenced franchisee success through effective communication strategies and relationship-building initiatives. Jenna's early career included significant contributions at WellBiz Brands, Inc. and Quiznos, demonstrating a comprehensive background in operations, project management, and franchise support. Jenna holds a Master's Degree in Project Management from Colorado State University Global and a Bachelor's Degree in Business from the University of Colorado Colorado Springs.