Kelsey Hardy

Kelsey Hardy, M.Ed., currently serves as the AVP - Contact Center Quality Assurance Lead at Live Oak Bank, a position held since December 2019, with prior roles including AVP-Customer Success Team Lead and Customer Success Manager. Kelsey’s professional background includes experience at Verizon from February 2017 to December 2019, where responsibilities ranged from assisting employees with technical issues as a CORe Coordinator to serving as a Customer Service Specialist. Earlier experiences include working as a Nanny for a private family and as a Lead Teacher at Wave Children's Learning Center, focusing on classroom management and educational programming. Kelsey earned a BS in Professional Writing from Old Dominion University and a Master of Education in Adult and Continuing Education from Strayer University.