Thalia Cruz currently serves in the role of Experiência do cliente and Atendimento ao cliente at Livraria Leitura since December 2023. Prior experience includes significant roles at AIESEC no Brasil from August 2021 to January 2023, where Thalia held various leadership positions, including Local Committee Vice President of Business to Business, and Local Committee Vice President of Incoming Global Volunteer. Responsibilities encompassed planning and developing partnerships for cultural diversity and the globalization of internal business processes, lead attraction and nurturing, recruitment processes, and talent selection for businesses and startups in Grande Vitória/ES. Thalia's earlier roles included Director Incoming Customer Experience of Global Exchange and Team Member Incoming Global Volunteer Customer Experience, focusing on managing the experiences of international volunteers from over 10 partner countries. Additionally, educational qualifications include a course from Google pour les pros attended from March 2024 to May 2024.
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