Charlotte Jane Grimaldi Phillips

Charlotte Jane Grimaldi Phillips is an accomplished professional with extensive experience in marketing communications and hypnotherapy. Currently serving as Longstanding Proposition Manager for Customer Communications at Lloyds Banking Group since December 2017, Charlotte has successfully led projects focused on improving customer outcomes and agile migrations in the insurance and wealth sectors. Charlotte also operates a hypnotherapy practice, What Is Your Story, and has held various leadership roles in marketing communications, including Managing Director at a marketing agency and Director at Charlotte60s Ltd and Cables247 Ltd. With a background in communications strategies across multiple companies, including SSE plc, AXA Wealth, and Friends Life, Charlotte has demonstrated a strong ability to manage customer journeys and marketing projects effectively. Charlotte holds a qualification in clinical hypnotherapy and a diploma in Fashion from Wiltshire College.