Phillip Bywater

Phillip Bywater is an experienced professional in operational management and service delivery within the banking sector, currently serving as the Head of Service Delivery COO for the Retail Division at Lloyds Bank since September 2017. Responsibilities encompass GDPR compliance, information and cyber security policy, incident management, business continuity, and data privacy governance. Phillip has been with Lloyds Banking Group since August 2001, holding various senior roles including Head of Operational Support for Wealth & International, where management of supplier relationships, operational budget oversight of approximately £100 million, and information security were key responsibilities. Additional roles include Chief Operations Officer for the Wholesale Business Support Unit and Corporate Banking Relationship Director. Education includes attendance at the Alliance Manchester Business School.