Stephanie Aldous

Stephanie Aldous is an experienced professional in experience design and innovation within the banking and technology sectors. Currently serving as the Head of Experience Design for Everyday Banking at Lloyds Banking Group since April 2016, Stephanie oversees customer journeys for Personal Current Accounts, Payments, and Savings products, focusing on enhancing customer experience and driving growth through innovative product development. Previous roles include Design and Innovation Lead, where multi-disciplinary teams were guided to create sustainable growth strategies, and co-founding Servme, a technology solution for the hospitality industry. Additional experience includes digital consultancy at Cancer Research UK, head of marketing at iGB, and strategic consultancy at JMP Consultants Ltd. Stephanie holds a BA Hons in Human Geography from Nottingham Trent University and has received recognition as a nominee for Innovation Guru of the Year in 2019. Key areas of expertise encompass strategic business planning, integrated marketing strategies, and data analytics.