Suhad Ahmed is a seasoned professional with extensive experience in customer service and technical support roles across various companies, including Lloyd's List Intelligence as a Customer Service Team Lead IT and Freshworks as a Senior Product Specialist. Previous roles include Senior Technical Support Specialist at ProdEx Technologies, where complex application and file issues were resolved, and Senior Operations Representative at Concentrix, focusing on tier 2 technical support. Suhad's earlier career includes a position as a Data Analyst at Amazon, where transcribing and annotating audio files for AI technology was a primary responsibility, as well as a Technical Support Engineer at HCL Infosystems Ltd., addressing client broadband issues. Suhad holds a Master's in Business Administration with a focus on Human Resources Management from the University of Madras.
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