Jesse Shaw

Jesse Shaw is an experienced professional in incident and problem management, currently serving as Customer Support Centre Manager and IT Incident Manager at Lloyd's since June 2022. Prior to this role, Jesse worked at ASOS.com as Incident and Problem Manager from March to June 2022, and at Brakes UK as Major Incident and Problem Manager from September 2020 to March 2022. Additionally, Jesse held various positions at SSE plc from March 2016 to March 2022, including junior incident and problem manager, junior test analyst in DCCI, and service manager in metering and retail. Jesse began their career as a Dispatch Supervisor, acting as a subject matter expert in MWM. Educationally, Jesse attended HSDC Havant & South Downs from 2006 to 2008, the Institute of Contemporary Music from 2008 to 2010, and Priory School Southsea from 2001 to 2006.