Kayla Roberts

Kayla Roberts has a diverse work experience spanning various industries. Kayla currently works at LMS, Inc. as a Shipboard Project Manager, overseeing the implementation and return to service of OCEAN Technologies on Princess Cruise Line vessels. Prior to this, they worked at Marriott Hotels as an Opening Sales Manager.

In 2019, Kayla interned at Carnival Cruise Line as a Fun Squad member, where they hosted and organized activities and events onboard. Kayla also assisted the Cruise Director in creating a fun and entertaining environment for guests.

Before their career in the cruise industry, Kayla worked as a Bartender at 622 North and gained experience in customer service. In 2018, they briefly served as a Cruise Director at American Cruise Lines, where they handled logistics for shore excursions and served as a brand ambassador.

Kayla's earlier work experiences include being a Waitress at Franco's Italian Restaurant, where they developed expertise in menu recommendations, and a Steward at American Cruise Lines, where they provided exceptional dining experiences for guests.

Kayla has also worked as a Banquet Server at The Inn at Virginia Tech, an Attendant at PCG Public Partnerships, and a Lifeguard at Swim Club Management of Richmond.

Overall, Kayla Roberts has a diverse background in customer service, sales, and hospitality, with a focus on the cruise industry.

Kayla Roberts attended Virginia Tech from 2016 to 2020, where they obtained a Bachelor's degree in Hospitality and Tourism Management. In 2018, they obtained a ServSafe Certification from Sherman Brown, a Tips Certification from Tips Alcohol, and a Cvent Supplier Network Certificate of Excellence from Cvent. Additionally, Kayla is also certified in CPR & AED, but the specific details of when and where they obtained this certification are unknown.