Susan Koglin

Susan Koglin has a diverse work experience spanning several industries such as travel, technology, and aviation. Susan began their career as an Application Support Specialist at Flight Centre in 2001, providing technical support for various IT systems. Susan then worked at Virgin Australia in different IT Systems Analyst roles, where they managed system configurations, supported partner alliances, and ensured system functionality and reliability. Susan later joined Emirates as a Business Systems Controller, where they participated in requirement analysis and testing of commercial systems. Susan then worked at Travelport Locomote as an Implementation & Support Specialist, providing technical support and managing system implementation projects for clients. Susan then moved to Globetrotter Corporate Travel as an OBT Administrator & Implementations Specialist, where they handled client implementations, system support, and training. Susan further expanded their expertise at Flight Centre Travel Group as a Maintenance & Support Analyst, and later at Serko Ltd. as a Customer Optimisation Manager, addressing configuration and product queries, supporting onboarding activities, and analyzing product usage. Currently, Susan is working at Locomote as an Implementation & Support Manager, overseeing the implementation and support of their products. Overall, Susan has a strong background in technical support, system implementation, and customer optimization, with a focus on the travel industry.

Susan Koglin obtained an Associate Diploma in Business (Travel & tourism) from the College of Tourism & Hospitality in the year 1988. In addition, they also attained the ITIL Foundation certification, but no further details regarding the institution, month, or year of accomplishment are provided.