Waleska Kaudy Alano

Waleska Kaudy Alano has extensive work experience in various roles related to customer success, import/export, logistics, and administrative management.

Starting in 2003, they worked at Britania Eletrodoméstico S/A as an Assistant of Import and Export until 2004. From 2004 to 2007, they served as a Manager of Administration at Papelaria Kaudy Ltda.

In 2007, they joined DFX Transportes Internacionais Ltda. as an Import and Export Analyst. Waleska held this position until 2009.

From 2009 to 2014, at Expert-Log Global Solutions Ltd. | Global Log Holding, Alano worked as the Air/Ocean Operations Manager in Brazil. Waleska'sresponsibilities included coordinating a team, managing air and sea/air processes, implementing systems, and participating in ISO 9001 implementation. Waleska also traveled to China and the United States for procedural adjustments and team knowledge.

In 2015, they joined Ágile Global Logistics as a Logistics Analyst, where their role involved prospecting and capturing new clients, coordinating operational processes, negotiating with suppliers, and implementing new systems.

In 2016, they joined Asia Shipping as a Customer Service Key Account and later became a Senior Import Analyst for AIR shipments. Waleska was responsible for managing key accounts and ensuring customer success.

In 2021, Alano joined Logcomex as a Customer Success Specialist, focusing on high-level client management and assisting them in achieving desired outcomes through product utilization.

Throughout their career, Alano has demonstrated expertise in customer success, import/export operations, logistics coordination, team management, system implementation, and process improvement.

Waleska Kaudy Alano pursued a Bachelor's degree in Law, specializing in Direito, from 2015 to 2021 at Faculdade de Educação Superior do Paraná FESP. Prior to that, from 2001 to 2004, they obtained a Bachelor's degree in Administration, specializing in Adm - Comércio Exterior, from Faculdades Spei. Additionally, Waleska completed a course in International Business at FAE Centro Universitário, although the specific dates of this program are not provided.

Waleska Kaudy Alano has also attained various certifications. In 2023, they obtained a certification in OKR - Objectives and Key Results from FM2S Educação e Consultoria. In 2022, they gained certifications in Customer Experience from Logcomex, Formação em Liderança from Escola Conquer, Scientist - Basic Proficiency in Customer Experience from WCES | World Customer Economic Science, Certificado de Liderança de Alta Performance from G4 Educação, Lean Seis Sigma Yellow Belt, and Lean Seis Sigma White Belt from FM2S Educação e Consultoria. In 2021, they obtained a certification in Dashboards: o que são e como utiliza-los de maneira estratégica from JCO Consultoria. Further back in 2020, Waleska completed a course on Competências profissionais - emocionais e tecnológicas para tempos de mudança from PUCRS - Pontifícia Universidade Católica do Rio Grande do Sul and Direito imobiliário from Direito maior. Waleska also earned a certification in Inteligência Financeira from Escola Conquer in the same year. Prior to that, in 2014, they obtained a certification in PERSONAL E PROFISSIONAL COACH E LEADER AS COACH from SBCoaching and SISCOSERV from WTM do Brasil. Furthermore, in 2013, Waleska completed a course in Excel Avançado VBA from Naptec and a Study in English program from Q International School. In 2011, they gained a certification in COMPETÊNCIAS GERENCIAIS from Fundação Getulio Vargas. In 2010, they completed a course in FORMAÇÃO DE ANALISTA DE IMPORTAÇÃO from Aduaneiras - Informação Sem Fronteiras. Finally, in 2009, Waleska obtained a certification as a TÉCNICO EM TRANSAÇÕES IMOBILIÁRIAS from CENTRO DE EDUCAÇÃO PROFISSIONAL EXITUM.