Tiago Martin Furtado

Tiago Martin Furtado is a seasoned professional in customer success and sales operations, currently serving as the Customer Success Ops & Communications Coordinator at Matera since September 2023 and previously held the role of Sales Excellence & Operations Manager at Docket Brasil until August 2023. With extensive experience as a Senior Business Operations Analyst at unico IDtech and a Sales Operations Specialist at ServiceNow, Tiago has developed a strong background in sales management and operational excellence, particularly during tenure at IBM, where responsibilities included product management and sales support. Tiago holds a Bachelor of Business Administration from Universidade Anhembi Morumbi, earning the degree between 2008 and 2011.