Waleska Portilho

Waleska Portilho has a diverse work experience spanning various roles and industries.

Since April 2022, they have been working as a Customer Support Analyst at Logcomex. In this role, they provide customer support through various channels and analyzes customer tickets to identify their needs. Waleska also categorizes and analyzes the best practices to resolve customer requests, while ensuring a positive customer experience.

Prior to this, Waleska worked at Oi, a telecommunications company, from October 2009 to September 2021. Waleska started as an Assistant Technician and later became a Telecom Specialist. Their responsibilities included contract management, process alignment, and providing support to the field operations team in Fixed, Broadband, and Fiber Optics segments.

Before joining Oi, from May 2009 to August 2009, they worked as an Administrative Assistant at Porto Veiculos. Their tasks involved analyzing and entering invoices into the system, analyzing service orders, scheduling payments, and managing product and supplier information.

From February 2006 to January 2009, Waleska held an Administrative Assistant role at Mercantil Nova Era. Here, they negotiated with suppliers, obtained quotes, followed up on orders, and managed supplier and product databases. Waleska also monitored deliveries for customers in the capital and interior of Amazonas, providing support in managing the outsourced fleet.

In 2004, they worked as an Assistant in Production Control Planning at Dixtal Biomédica Indústria e Comércio Ltda. And from July 2002 to March 2004, they were an Administrative Assistant at Brio Tecnologia e Indústria Ltda. In this role, they provided support to management, handled financial reports, issued invoices, managed the office filing system, made purchases, received and controlled materials, and coordinated logistics activities.

Overall, Waleska Portilho has gained valuable experience in customer support, telecommunications, administrative tasks, and supply chain management throughout their career.

Waleska Portilho pursued their education in a chronological order as follows:

From 2021 to 2023, Waleska attended CENES Pós-Graduação where they obtained a Pós-graduação Lato Sensu degree in Gestão Estratégica de Negócios.

From 2003 to 2005, they studied at ULBRA, earning a degree in Tecnologo with a focus on Logística empresarial.

Apart from their formal education, Waleska also obtained additional certifications. In January 2022, they completed the "DASHBOARDS NO EXCEL E POWER BI" certification at Excel Club. In May 2021, they successfully completed the "SIX SIGMA: METODOLOGIA PARA MELHORIA DE PROCESSOS" certification at Alura. Additionally, in December 2020, they obtained the "SCRUM: AGILIDADE EM SEU PROJETO" certification, also from Alura.