Mary Malsch

Mary has over 20 years of executive level experience in the telecommunications industry leading Call Center Operations, Customer Care, Program Management and Network Operations focus areas. Her background spans daily sales/network operations, strategic initiative implementation, process optimization and financial management. Her experience includes local, regional and national roles supporting both networks and employees across the US. She has a proven track record of leading teams through change and establishing and maintaining operational quality, and her experience has led her to be a decisive and results-oriented leader with strong analytical and team building skills. Mary places the high value on customer relationships and assuring that her people are focused on the customer experience. Mary has a proven record of accomplishment in transforming organizations and creating operational excellence while providing best-in-class service to customers. She brings a wealth of experience across many aspects of telecommunications. Mary has served in a range of leadership roles at Level 3, TW Telecom, and US West, building her expertise in areas including customer experience strategy, network, and customer operations, call center operations and process improvement. Mary holds a Bachelor of Arts degree from Colorado State University.