Pete Mulford

Pete Mulford has a diverse work experience in various roles related to call center management and real estate. Pete currently works as a Call Center Director at LogixHealth since November 2021. Prior to this, they were a Real Estate Agent at Kenmore Properties Boston from January 2020 to October 2021.

In 2019, Pete had a six-month contract role as a Manager, Infrastructure & Quality at Massachusetts General Hospital. Here, they were responsible for managing key functions of the centralized access call center, including quality assurance, training, and technology infrastructure management.

Before that, Pete worked as a Real Estate Agent at Keller Williams Realty, Inc. from November 2017 to March 2019. From 2007 to 2017, they held the position of Contact Center Director at dunnhumby, where they built and led a virtual contact center team handling customer support globally.

In their earlier career, Pete worked at Live Nation as a Contact Center Manager from 2003 to 2006, managing call center and fulfillment operations. Pete also worked as a Contact Center Manager at LTC Partners in 2002, managing a 40-station inbound call center.

Pete's first managerial role was at Protocol Global Solutions from 1998 to 2001, where they managed and directed operations for an 80-station inbound call center, overseeing supervisory staff and agent performance to achieve service level and revenue goals.

Pete Mulford obtained a Bachelor of Science degree in Journalism from Boston University.