Arnaldo Borim

Arnaldo Borim is a seasoned professional with extensive experience in digital operations and customer success management. Currently serving as the Diretor de operações at Loja Integrada since March 2023, Arnaldo oversees customer interaction and leads the Customer Success team to enhance client results. Previously, Arnaldo held various roles at Lojas Marisa from November 2012 to March 2023, including Diretor de canais digitais, where responsibilities encompassed digital business management, strategy formulation, and execution across multiple channels. Notable achievements include implementing an omnichannel project and activating a marketplace operation. Arnaldo also garnered experience at Passarela, progressing from Gerente e-commerce to Administrator of Web Design. Arnaldo's academic credentials include programs at MIT Professional Education, ISE Business School, Digital House Brasil, FGV, WBI Brasil, and Universidade Paulista, focusing on management, digital transformation, and web design.