Jules Augier

Jules Augier is a Customer Success Account Manager at Lokalise since March 2022, where significant contributions include developing customer success strategies that resulted in 25% above-target performance and leading initiatives that achieved a fourfold overachievement of quarterly goals. Previously, Jules served as an Associate Customer Success Account Manager, exceeding expansion quotas by 40% while managing over 1,500 self-service accounts. Prior experience includes working as a Full-Cycle Account Executive at e-satisfaction.com, focusing on upselling and client retention to boost annual recurring revenue. Earlier career experience involved providing technical support at Teleperformance, consistently maintaining high customer satisfaction rates. Jules holds a Bachelor's degree in Environmental Studies from The American College of Greece and is pursuing an MBA at Alliance Manchester Business School from July 2024 to July 2026.