Craig Laidler

Craig Laidler is an experienced professional in learning and development, currently serving as the Head of Learning and Development at London North Eastern Railway since June 2018. In this role, Craig leads a team focused on operational training for safety-critical roles and oversees the development of apprenticeships and leadership skills. Previous positions include Strategic Delivery Manager and Customer Experience Transformation Manager at LNER, where responsibilities included developing customer experience strategies and managing leadership development. Craig's prior experience spans various positions in Virgin Trains East Coast and Virgin Media, where a strong emphasis on learning and development strategies for large teams was evident. Craig's career also includes roles at Telewest Communications, Zurich Insurance Company Ltd., and Eagle Star, alongside military service in the British Army. Education includes a Diploma in Management Development from Northumbria University and a Foundation Course in Mechanical Engineering from the University of Sunderland.