Danny Gonzalez

Danny Gonzalez currently serves as the Chief Digital and Innovation Officer at London North Eastern Railway, a position held since January 2019, where responsibilities include leading a digital directorate to drive digital transformation and innovation across the organization. Key achievements include delivering a strategic framework that has positioned LNER as an industry pioneer in digital customer experiences. Additionally, from May 2022 to December 2024, Danny is involved with the Great British Railways Transition Team as the Digital Experience Transformation Director, focusing on enhancing the digital customer experience for the UK rail industry. Previous roles include Marketing and Sales Director at Virgin Trains East Coast, where a new brand was developed, and Marketing Director at Virgin Trains, overseeing integrated marketing strategies. Danny's career began at Trainline and Virgin Atlantic Airways, contributing significant expertise in CRM and customer experience management. Currently pursuing an MBA in Senior Leadership from The Open University, previous education includes a BTEC in Business and Finance.