London North Eastern Railway
Michelle Shields has extensive experience in operational management within the aviation and customer service sectors, currently serving as Station Delivery Manager at London North Eastern Railway since June 2020. Prior roles include Airport Services Duty Officer at Qatar Airways and various service delivery manager positions at Menzies Aviation, where responsibilities encompassed ensuring compliance with safety and operational standards, coaching teams, and maintaining relationships with airline partners. Michelle's career began in customer service roles at Servisair and Somerfield, where skills in team leadership and efficient service delivery were developed. Michelle holds a Higher National Diploma in Business Administration from Fife College of Further and Higher Education.
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London North Eastern Railway
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London North Eastern Railway is one of the UK’s leading long-distance train operators. Our services link London King’s Cross directly with many destinations in the East Midlands, Yorkshire, North East England and Scotland operating on a 936 mile route. We operate 155 services a day and help more than 19 million passengers reach their destinations every year. For further details on our train times and fares, please visit www.lner.co.uk