Safana Alibhai

Safana Alibhai currently serves as the Director of Global Service Desk at Long View Systems, overseeing a 24x7 service desk with over 140 team members and 150+ client relationships across North America, focusing on meeting SLA requirements and enhancing client experiences. Prior to this role, Safana co-founded Ascend360.ca, a consulting firm specializing in the Telecommunications and Call Center industry, leveraging 35 years of combined experience to optimize client operations. Safana's extensive background at TELUS includes various leadership positions, such as Director of Strategic Sales Support, where responsibilities included managing a $30M budget and fostering vendor partnerships. Education includes a Bachelor of Business Administration from Simon Fraser University and a Diploma in Medical X-Ray Technology from the Northern Alberta Institute of Technology.