Loop was created in April 2000 from within the Kelda Group, to provide managed customer services to our sister company Yorkshire Water. As a relatively unknown name to most people, Loop now delivers a world class service to Yorkshire Water.

Utilities

Loop Customer Management

Loop Customer Management's headquarters in Bradford, United Kingdom

Jonathan Harding

Harriett Horan

Tim Sheer

Steve Wood

The Customer Service and Support team at Loop Customer Management is dedicated to providing exceptional service to Yorkshire Water's customers. This team, led by the Head of Customer Services, ensures effective communication and resolution of inquiries across multiple contact channels, manages billing queries, and oversees a skilled team of support staff to maintain high satisfaction levels and foster strong customer relationships.

Customer Service and Support

The Billing and Collections team at Loop Customer Management is responsible for managing and optimizing the invoicing process and ensuring timely collection of payments from customers. They focus on resolving billing disputes, streamlining billing procedures, and maintaining accurate financial records to support the company's cash flow and customer satisfaction goals. Through effective communication and strategic management, the team works to minimize outstanding debts and foster positive relationships with clients.

Loop Customer Management

Org chart

Teams

Customer Service and Support

Billing and Collections

Offices

Loop Customer Management

Org chart

Teams

Customer Service and Support

Billing and Collections

Offices

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