Thonta Shanthi Kumar

Head Of Customer Support at Loop Health

Thonta Shanthi Kumar has a diverse work experience in various customer service roles. Starting in 2014, they worked at Amazon, progressing from a CS Associate to a CS Coach Lead and eventually a CS Team Manager and CS Group Manager. In 2019, they joined GreenLens Global Solutions India Pvt Ltd as the General Manager for Customer Service Operations. In 2020, they moved to WhiteHat Jr as a Contact Center Manager and later became the Senior Manager for Customer Experience. Most recently, in 2021, they assumed the role of Head of Customer Support at Loop.

Thonta Shanthi Kumar's education history begins in 2007 when they attended St.Don Bosco High School and completed their secondary school education with a focus on basic science. From 2008 to 2010, Shanthi attended Sri Chaitanya Junior Kalasala, where they obtained their intermediate degree with a specialization in Maths, Physics, and Chemistry. Moving forward, Shanthi enrolled at BV Raju Institute of Technology (BVRIT) in 2010 and completed their Bachelor of Technology (B.Tech.) degree in Chemical Engineering in 2014.

In addition to their formal education, Shanthi has pursued various certifications to expand their knowledge and skills. Notably, they obtained certifications such as "Transitioning to Product Management" and "Innovative Customer Service Techniques" from LinkedIn in 2021, indicating their interest in these areas. Shanthi also acquired certifications in "Introduction to Social Media Strategy," "Learn Social Media Monitoring," "Product Management: Building a Product Roadmap," "Economics for Everyone: Understanding a Recession," "Leading in Uncertain Times," "Learning Data Analytics," "Learning Program Management," "Ninja Writing: The Four Levels of Writing Mastery," "Writing a Business Case," "Employee Experience," and "Lean Six Sigma Foundations" from LinkedIn in 2020, showcasing their dedication to continuous learning and professional development.


Previous companies

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  • Head Of Customer Support

    September, 2021 - present

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