Loop helps brands build better customer relationships through one of the most fragile interactions: returns. 

E-Commerce

Loop

Loop's headquarters in Columbus, OH, United States

Jonathan Poma

John-David Klausner

Brent-Stig Kraus

Jill Londino

David Morgan

Kristen Kelly

Kelly Nestor

Chris Long

The Sales and Customer Success team at Loop is dedicated to fostering strong relationships with brands by effectively managing the sales process and ensuring client satisfaction throughout their return experiences. This team works collaboratively to identify new business opportunities, onboard merchants, and provide ongoing support, ensuring that both sales targets and customer expectations are consistently met. Their focus on both enterprise and mid-market accounts helps optimize customer journeys, driving loyalty and value for Loop’s clients.

Sales and Customer Success

The Engineering and Development team at Loop is responsible for designing and implementing innovative software solutions that enhance customer return experiences. This diverse group of engineers and technical leaders collaborates on front-end and back-end development, machine learning applications, and security measures, ensuring that the platform is both user-friendly and secure. Their work directly impacts how brands manage returns, ultimately fostering stronger customer relationships.

Engineering and Development

This department focuses on managing and designing product offerings to meet market needs.

Product Development

This department focuses on designing, coding, testing, and maintaining software applications.

Software Development

This department focuses on onboarding, supporting, and enhancing the success of merchants throughout their engagement.

Merchant Success

The Partnerships and Merchant Onboarding team at Loop is responsible for establishing and nurturing relationships with merchants and partners to ensure a seamless onboarding experience. They facilitate collaboration, support merchants in integrating return solutions, and enhance partner engagement, driving customer satisfaction and retention. Through strategic partnerships, the team enhances Loop's service offerings, positioning the company as a leader in optimizing return processes for brands.

Loop

Org chart

Teams

Sales and Customer Success

Engineering and Development

Product Development

Software Development

Merchant Success

Partnerships and Merchant Onboarding

Offices

Loop

Org chart

Teams

Sales and Customer Success

Engineering and Development

Product Development

Software Development

Merchant Success

Partnerships and Merchant Onboarding

Offices

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