Zack Gasaway

Zack Gasaway is an experienced customer success professional currently serving as a Customer Success Manager at Lorman Education Services since February 2024. Previously, Zack was a Customer Success Manager at Eden Workplace, managing a portfolio of 200 SMB and mid-market customers with an ARR of $800,000. Zack also held the role of Team Leader for Customer Success at Spark Hire, where the development of an outbound expansion playbook generated significant revenue, and managed a team that achieved over 87% gross retention. Earlier experiences include managing enterprise customer success at ShipBob with $2.5 million in ARR, and contributing to retention and revenue growth in various sales roles at Stericycle. Zack is a member of the Gain Grow Retain community, which focuses on customer success leadership. Zack holds a Bachelor of Arts degree in Communication, Media, and Theatre from Northeastern Illinois University.