Charlene Inoa

Charlene Inoa has a diverse work experience starting from 2015. Charlene began their career as a Case Manager at Safe Horizon, where they supported clients with public entitlements and provided services to high-risk victims of domestic violence. Charlene also supervised teams and conducted training sessions to enhance client interaction techniques. From 2017 to 2018, they served as a Senior Case Manager at Safe Horizon, ensuring orderly operations and managing clients' confidential data. In 2019, Charlene joined Sensient Cosmetic Technologies as a Customer Service Representative, where they managed all aspects of the order process and resolved customer issues. Charlene successfully developed systems to retain clients during the pandemic and proposed effective solutions based on extensive research. In 2022, they joined Lotto.com Inc. as a Customer Success Agent.

Charlene Inoa attended The City College of New York from 2010 to 2015, where they obtained two Bachelor of Arts degrees. The first degree was in Psychology, and the second degree was in Spanish Language and Literature. In addition to their degrees, Charlene has a certification in Mental Health First Aid from the NYC Department of Health and Mental Hygiene. The specific month and year of when they obtained this certification are not provided.