Manuela Elia

Manuela Elia has extensive experience in the aviation industry, with a strong focus on airport services and operations. Manuela is currently the Director Commercial Aviation at Louis Berger Services. Previously, they worked at Swissport as the Vice President, overseeing and managing airport services for the West Region. In this role, they led a team and was responsible for process optimization, customer centricity, and strategic partnerships. Prior to Swissport, Manuela held various positions at Cathay Pacific Airways, including Head of Customer and Operational Excellence, Airport Service Manager in San Francisco and Chicago, and participated in airport committees. Manuela also has experience at Lufthansa, where they served as a Station Manager, Deputy Station Manager, Emergency Response Coordinator, and Duty Station Manager in various international airports. Manuela has a proven track record of driving performance improvement, managing budgets, and ensuring exceptional customer service.

Manuela Elia's education history includes studying at Université Paris-Sorbonne, although specific details such as the degree obtained or field of study are not provided. In addition to their academic education, Manuela has obtained various certifications including a De-icing and Anti-icing License, Dispatch License, Emergency Response Certification, Lean Six Sigma Black Belt (ICBB) from the International Air Transport Association (IATA), Six Sigma Black Belt Certification - Level I from Lufthansa, and a Weight and Balance License & Ramp Supervision License for Wide Body Aircraft. The exact dates or months of when these certifications were obtained are not specified.