Louisiana Office of Technology Services (DOA)
D'Andre Hardy is a skilled Technical Support Specialist currently employed at the Louisiana Office of Technology Services since March 2023. With a strong background in technical support, D'Andre has held positions including Technical Service Desk Analyst at Cognosante and Analyst Technical Support Intermediate at Archrock, where responsibilities included providing Tier 2 support and troubleshooting for end-users. Prior experience includes roles as Tier 1 Technical Support at LHC Group and NOC Analyst at CGI, demonstrating a commitment to excellent customer service and effective communication. D'Andre's earlier work includes management roles in the food industry and technical positions in quality assurance and desktop support, coupled with an IT Support Specialist degree from Unitech Training Academy-Lafayette.
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Louisiana Office of Technology Services (DOA)
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Created in 2014, the Office of Technology Services represents a legislative initiative to consolidate and streamline IT services within state agencies, thus saving taxpayer dollars. OTS' mission is to increase the return on the state's investment in technology by promoting smart decision-making; solving problems intelligently; increasing the rate of project success; and fostering a skilled and professional workforce. The agency's operations budget is appropriated solely as inter-agency transfer or self-generated funds, recovering operational costs through a fee-for-service model.