Jéssica Araujo

Jéssica Araujo is a proficient professional with extensive experience in customer service, project coordination, and administrative management. Currently serving as a Team Lead at Shopify since February 2021, Jéssica has demonstrated expertise in delivering exceptional support and maintaining high customer satisfaction. Previous roles include Customer Service Partner Specialist at Booking.com, where Jéssica achieved over 97% customer satisfaction and 98% quality evaluation, as well as administrative positions at Baluarte Cultura and IMMuB, where Jéssica managed accounting operations and streamlined processes. Jéssica's educational background includes completion of multiple relevant programs, emphasizing project management, public administration, and workplace communication.