Natalya Kisha (Avdeenkova)

Natalya Kisha (Avdeenkova) has a strong background in customer service and support. Natalya began their career at Shell in 2008, where they held various positions including CSC CRT Representative and CSC Team Lead. In these roles, they prioritized customer needs and provided exceptional service to Ukrainian customers. Natalya also led a team, managed resources, and monitored daily performance.

In 2010, Natalya took on the role of International Trainer CEE at Shell, supporting the relocation of the CSC department from Russia to Poland and implementing GSAP. Natalya delivered high-quality training sessions using different methods and localized content, including translation from English to Russian. Natalya also created exercises and tests for trainings and ensured sufficient practice and preparation before go-live.

Since 2016, Natalya has been working at LoveCrafts, initially as a Customer Support Team Lead and then progressing to Customer Service Lead. Currently, they hold the position of Customer Service Manager. Additional details about the roles at LoveCrafts were not provided.

Natalya Kisha (Avdeenkova) obtained a master's degree in Product and Services' Market Management from Kiivs'kij Nacional'nij Torgovel'no Ekonomicnij Universitet, completing their education from 2007 to 2008. In addition to their degree, they have also obtained certifications in SAP CRM, R3 from SAP, Continuous Improvements and Green Belt from Shell, Front Line Leaders from Shell, International Trainer from Shell, Microsoft Access (institution unspecified), and Successful Negotiations from Coursera Course Certificates. The months and years of obtaining these certifications are not provided.