Jenny Jones

Jenny Jones is a seasoned customer service professional with extensive experience in managing customer relations and ensuring service excellence. Currently serving as Customer Service Manager at Lovell Partnerships Ltd since October 2022, Jenny previously held the position of Customer Relations Manager at Taylor Wimpey plc, where responsibility involved overseeing the customer journey and resolving defects for new homeowners. Prior roles include Technician Scheduler at Leicestershire County Council, Customer Order Agent at Hanson UK, and Specialist Complaint Handler at RBS, where Jenny specialized in handling lending-related complaints and improving processes for customer satisfaction. Additionally, as a Team Leader at RBS, Jenny showcased leadership skills while supporting various departments. Jenny's educational background includes attendance at Guthlaxton College from 1983 to 1985.