Lowe's India
Shiv Sanjoth Yerakala has a diverse work experience spanning over 15 years. They are currently working as an Operations Lead - HR Systems at Lowe's India since April 2022. Prior to that, Shiv Sanjoth Yerakala worked at IBM for almost a decade. They held the roles of Workday Package Consultant from March 2021 to April 2022, and Client Services Consultant from March 2012 to March 2021. At IBM, they managed day-to-day operations of the IBM Kenexa BrassRing applicant tracking system and presented product enhancements for clients' systems.
Before joining IBM, Shiv Sanjoth Yerakala worked at Ibm Daksh Services India Private Limited as a Senior Customer Service Associate from January 2011 to February 2012. They analyzed call trends, identified training opportunities, and provided recommendations to management. They also handled debt collection from customers in the United States and addressed inbound collection queries.
Prior to that, Shiv Sanjoth Yerakala worked at Hutchison 3 Global Services (H3GS) as a Customer Service Associate from July 2010 to January 2011. They focused on customer retention by offering alternative plans and solutions.
Shiv Sanjoth Yerakala started their career at HSBC as a Customer Service Associate from February 2008 to June 2009. They handled retail banking for customers in the United States, built customer relationships, and aimed to meet and exceed quality, AHT, and sales targets.
Their earliest known work experience was at 90 Degrees BPO as a Customer Sales Associate from January 2007 to January 2008. They worked in the pharmaceutical industry, providing high-quality medications and reliable customer service.
Overall, Shiv Sanjoth Yerakala has demonstrated expertise in customer service, operations management, HR systems, and client consulting throughout their career.
Shiv Sanjoth Yerakala obtained a Bachelor's degree in Mathematics, Physics, and Chemistry from Manonmanium Sundaranar University from 2009 to 2012. They also completed their Intermediate education in Mathematics, Physics, and Chemistry at Narayana Junior College from 2000 to 2002. Their secondary education was completed at Timpany Senior Secondary School from 1987 to 1998. Additionally, Shiv Sanjoth Yerakala obtained several certifications including DevOps Fundamentals from IBM in 2020, Introduction to Containers, Kubernetes, and Red Hat OpenShift (DO180) from Red Hat in 2019, and Certified ScrumMaster (CSM) from Scrum Alliance in 2019, among others.
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Lowe's India
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About Lowe’s Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 17 million customer transactions a week in the U.S. With total fiscal year 2022 sales of over $97 billion, approximately $92 billion of sales were generated in the U.S., where Lowe's operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts. For more information, visit Lowes.com About Lowe’s India: At Lowe's India, we are the enablers who help create an engaging customer experience for our $97 billion home improvement business at Lowe's. Our 4000+ associates work across technology, analytics, business operations, finance & accounting, product management, and shared services. We leverage new technologies and find innovative methods to ensure that Lowe's has a competitive edge in the market. To know more about Lowe's India, visit: lowes.co.in Note: Lowe’s Services India Private Limited (Lowe’s) has not authorized any agency or individual to collect any form of fees or deposits from candidates or prospective employees for employment or in return for the job at Lowe’s. If you observe any such request, please send an e-mail to india-careers@lowes.com with the details and do not make any sort of payments. Lowe’s will not be responsible to anyone acting on an employment offer in return of money or any other type of gain. Further, Lowe’s reserves the right to take legal action against such agencies or individuals misrepresenting Lowe’s.