Shiv Sanjoth Yerakala

Shiv Sanjoth Yerakala has a diverse work experience spanning over 15 years. They are currently working as an Operations Lead - HR Systems at Lowe's India since April 2022. Prior to that, Shiv Sanjoth Yerakala worked at IBM for almost a decade. They held the roles of Workday Package Consultant from March 2021 to April 2022, and Client Services Consultant from March 2012 to March 2021. At IBM, they managed day-to-day operations of the IBM Kenexa BrassRing applicant tracking system and presented product enhancements for clients' systems.

Before joining IBM, Shiv Sanjoth Yerakala worked at Ibm Daksh Services India Private Limited as a Senior Customer Service Associate from January 2011 to February 2012. They analyzed call trends, identified training opportunities, and provided recommendations to management. They also handled debt collection from customers in the United States and addressed inbound collection queries.

Prior to that, Shiv Sanjoth Yerakala worked at Hutchison 3 Global Services (H3GS) as a Customer Service Associate from July 2010 to January 2011. They focused on customer retention by offering alternative plans and solutions.

Shiv Sanjoth Yerakala started their career at HSBC as a Customer Service Associate from February 2008 to June 2009. They handled retail banking for customers in the United States, built customer relationships, and aimed to meet and exceed quality, AHT, and sales targets.

Their earliest known work experience was at 90 Degrees BPO as a Customer Sales Associate from January 2007 to January 2008. They worked in the pharmaceutical industry, providing high-quality medications and reliable customer service.

Overall, Shiv Sanjoth Yerakala has demonstrated expertise in customer service, operations management, HR systems, and client consulting throughout their career.

Shiv Sanjoth Yerakala obtained a Bachelor's degree in Mathematics, Physics, and Chemistry from Manonmanium Sundaranar University from 2009 to 2012. They also completed their Intermediate education in Mathematics, Physics, and Chemistry at Narayana Junior College from 2000 to 2002. Their secondary education was completed at Timpany Senior Secondary School from 1987 to 1998. Additionally, Shiv Sanjoth Yerakala obtained several certifications including DevOps Fundamentals from IBM in 2020, Introduction to Containers, Kubernetes, and Red Hat OpenShift (DO180) from Red Hat in 2019, and Certified ScrumMaster (CSM) from Scrum Alliance in 2019, among others.