Emmanuel Flouard

Emmanuel Flouard has a long history of experience in customer service and management roles. Emmanuel is currently the Head of Customer Service at LOXAM since 2022. Prior to this, they held the same position at COYOTE from 2016 to 2022.

Emmanuel's experience extends back to 1996 when they started working at Bouygues Telecom. There, they worked as a Team Leader in the call center from 1996 to 2000, followed by a role as a Call Center Manager in outsourced activities from 2000 to 2007. Emmanuel then transitioned into the role of Business Process Manager, where they coordinated resources and set performance targets for the loyalty program from 2007 to 2011. Finally, they served as a Customer Operations Manager from 2011 to 2015, where they were responsible for designing and implementing a digital customer relationship policy, as well as monitoring and enhancing daily operations.

Overall, Emmanuel has demonstrated a strong and diverse skill set in customer service, management, project coordination, and process improvement throughout their career.

Emmanuel Flouard attended LTH Dinard from 1991 to 1993. No degree or field of study information is provided for this period. In addition, they obtained a certification in "Sauveteur Secouriste du Travail (SST)" from INRS France in 1999 and a certification in "Lean Six Sigma : Green Belt" from Bouygues Telecom in 2013. The specific months of obtaining these certifications are not mentioned.