Brady Groves

Brady Groves is a seasoned professional in technical support and customer service, currently serving as a Technical Advisor at Loxo since May 2024. Prior to this role, Brady held positions as a Technical Support Engineer I at Affinaquest and as a Customer Support Operations Specialist at Canopy, where responsibilities included creating support documentation, providing technical assistance for public seminars, and ensuring high levels of customer satisfaction. Experience also includes roles at Route as a Trust & Safety Analyst and Merchant Experience Specialist, as well as a Support Enablement Manager at Peek, where Brady focused on tracking support KPIs and quality assurance. Early career experience includes various technical support roles at CenturyLink and a Lab Technician position at the University of Utah. Brady is an alumnus of the University of Utah, graduating in 2020.