Katlyn Hickey

Katlyn Hickey is a seasoned professional in IT support and quality assurance, currently serving as a QA Analyst 2 at Levi, Ray & Shoup, Inc. since October 2019. Prior experience includes roles as a Technical Support Specialist at the City of Springfield, CWLP, where responsibilities involved troubleshooting software and hardware, managing network setups, and providing user training. Previous positions also include Nurse Tech/Secretary at Abraham Lincoln Memorial Hospital and Secretary/Emergency Medical Specialist at Memorial Medical Center, where Katlyn developed skills in medical software, customer service, and multitasking under pressure. Katlyn is advancing education with a Bachelor of Business Administration in Information Technology and a Bachelor of Applied Science in Cybersecurity from Western Governors University.