Leonardo Giovannelli

Leonardo Giovannelli is an accomplished professional currently serving as the Process Transformation Coordinator at Lucart since February 2019, where responsibilities include leading the Group Customer Service offices and facilitating the adoption of best practices across various divisions. Previously, Leonardo worked as a Sales & Customer-Service Analyst AFH at Lucart, contributing to training and support for IT systems. Experience also includes roles as a Concierge at Generali Concierge Services, where exceptional client service was provided, and as Chargé de clientèle at dayuse.com, managing guest reservations and communication with hotel partners. Leonardo holds a Laurea magistrale in Studi internazionali from Università di Pisa, completed an Erasmus program at Institut national des langues et civilisations orientales, and has a solid educational background in political science and music.