Lucent Health
Charlesetta G. is an accomplished professional with extensive experience in customer service and operations management. Currently serving as the Director of Customer Service at Lucent Health since November 2019, Charlesetta previously held the role of Customer Service Operations Manager. In prior positions, Charlesetta worked at Willis Towers Watson as a Client Services Operations Manager, where oversight of a complex organization and management of a team of 12-15 associates were key responsibilities. At Comdata, Charlesetta excelled as Customer Relations Manager, leading a team that supported significant revenue and transaction volumes. Additionally, Charlesetta's tenure at Ford Motor Credit Company involved managing customer service operations in a large call center environment. Charlesetta holds a BS in Business Administration with a focus in Marketing from the University of Tennessee, Knoxville.
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Lucent Health
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Lucent Health, based in Nashville, TN, empowers U.S. employers with personalized member care, vital healthcare plan performance data and reduces healthcare risks and costs while improving employee access to innovative services. Lucent offers a wide range of innovative data-driven and member-centric products including Lucent Traditional self-funding, Lucent Clarity™ value-based payments, e2 MEC/MV™ solutions, Lucent Vista™ level funded, Lucent Tribia™ a tribal enterprise health plan and Lucent Surity™ for captives. The Lucent Health family of companies consists of Capitol Administrators, Cypress Benefit Administrators and North America Administrators.