Tracy Hickman is a seasoned business leader specializing in healthcare, with 25 years of experience focused on process improvement through data-driven methodologies. Currently serving as the Director of EPMO at Lucet, Tracy is a Lean Six Sigma Black Belt and PMP certified professional known for leading successful projects, including significant reductions in housing placement times and improving follow-up care post-discharge. Tracy's previous roles include transformation initiatives in various organizations, where they contributed to Medicaid transformations and enhanced operational efficiencies. With a strong commitment to innovation and critical thinking, Tracy has also been involved in key committees addressing clinical protocols and standards. Tracy holds a Master's degree in Rehabilitation and Substance Abuse Counseling from East Carolina University and a Bachelor's in Psychology from North Carolina State University.
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