Elizabeth Santella

Elizabeth Santella is a seasoned customer relations professional with extensive experience in the airline industry. Currently serving as a Customer Relations Specialist at Lufthansa since May 2023, Elizabeth previously held the position of Customer Relations & Compliance Manager at ITA Airways from October 2021 to May 2023. With a long tenure at Alitalia Società Aerea Italiana S.p.A. from March 2007 to February 2022, Elizabeth focused on compliance and regulatory affairs for the USA and Canada, ensuring adherence to government-mandated customer service requirements. Prior experience includes roles as a Customer Relations Manager and Marketing Manager at Alitalia Linee Aeree Italiane, where Elizabeth managed promotional budgets and event planning. Elizabeth earned an education from the Fashion Institute of Technology from 1979 to 1982.