Helen Schmidt-Stetter

Helen Schmidt-Stetter is a seasoned professional with extensive experience in customer service transformation and marketing within the aviation industry. Currently serving as Senior Manager of Customer Service Transformation at Lufthansa Group since June 2022, Helen has concurrently held the position of Head of Lufthansa Group B2B Marketing & Communication since July 2017, alongside the role of Director of Content & Dialogue Marketing at Lufthansa AG. Helen's academic background includes a Diplom Betriebswirtin degree from Technische Universität Darmstadt, providing a solid foundation for leadership and change management in dynamic business environments.