Kayla Bilotto

Kayla Bilotto is a seasoned professional with extensive experience in guest support and technical operations. Currently serving as Senior Manager of Guest Support Operations at lululemon since April 2021, Kayla has progressed through several roles within the company, including Senior Technical Manager and Technical Manager for Member Experience. Prior to lululemon, Kayla held the position of Technical Client Services Manager at Willkie Farr & Gallagher LLP, where responsibilities included managing a global help desk support team and overseeing performance evaluations for direct reports. Earlier experience at Apple spanned several roles, culminating in the Administrator (Genius Admin) position, where Kayla focused on optimizing repair strategies and inventory accuracy. Kayla holds a Bachelor of Science in Environmental Studies from Texas State University and a Technical Writing Certificate from Bellevue College Continuing Education.