Melissa Zarou

Melissa Zarou is a seasoned professional in human-centered design and user experience, currently serving as a Human-Centered Design Specialist & Instructor at Metric5 since October 2023, and as a Human-Centered Design Instructor & Facilitator at LUMA Institute since June 2021. Previous roles include Design Thinking & Innovation Consultant at SALT Collaboratory LLC and Design Thinking Enablement Lead at Edward Jones. Notably, as the Enterprise Design Thinking Program Lead at Fannie Mae, Melissa empowered over 7,000 employees, developed a successful design training program, and facilitated collaborations across diverse teams. Additional experience encompasses roles at GetWellNetwork as Senior Manager of User Experience, focusing on patient care solutions, and at Anthropologie in various managerial positions. Melissa holds a BFA and BA in Graphic Design and English Literature from Salisbury University, complemented by immersive UX design training from General Assembly.