John Frerotte

John Frerotte has a solid background in IT support and management. With extensive experience working in various companies, John has held roles such as Sustainment and Defect Analyst, IT Remedy Queue Manager, Acting Service Desk Manager, Deputy Service Desk Manager, and Information Technology Infrastructure Support Services Reports Engineer. John has managed teams, analyzed data and trends, and provided reports for KPI and SLA metrics. John holds a Bachelor's degree in American History from the University of North Carolina at Chapel Hill.