Eric Hood

Eric Hood has extensive experience in the technology industry, particularly in the areas of customer engagement, data analytics, and business intelligence. Eric has worked for various companies, including Lumel, Microsoft, Burns & McDonnell, AEC360, LLC, Celenia Software Inc., CWR Mobility BV, and Highland Martin, LLC.

At Lumel, Eric served as the Director of Customer Engagement - CoE, where they focused on driving customer engagement for their no-code Inforiver Enterprise product. Eric showcased the potential of automating Excel-based processes by consolidating BI reports into Power BI and eliminating data-silos.

During their time at Microsoft, Eric held multiple roles. Eric excelled as a Senior Technical Sales Specialist in the Power Platform Digital Sales team, where they facilitated customer acquisition and growth in the Small, Medium, and Corporate space. Eric consistently exceeded targets and played a key role in promoting Power BI embedded within the team. In addition, they received the Q2 FY22 SMC Award for Leadership in Action for their contributions to Power Platform readiness.

At Burns & McDonnell, Eric served as an Associate and later as a Senior Systems Specialist. In these roles, they were responsible for data analytics service ownership and technical design and architecture of Dynamics 365 Customer Engagement platform for enterprise clients in the Financial Services sector. Eric also played a pivotal role in integrating the platform with other enterprise applications.

At AEC360, LLC, Eric was the Vice-President of Product Development & Client Services. Eric spearheaded the development of Dynamics 365 Customer Engagement industry vertical solution for professional services firms in the Architect, Engineer, and Construction sector. Eric built repeatable integrations with various A/E/C industry systems.

During their tenure at Celenia Software Inc., Eric served as a Manager and Sr. Solution Architect, educating partners on the benefits of using Dynamics CRM and helping them architect solutions within the framework. Eric also managed a team of technical professionals.

At CWR Mobility BV, Eric worked as a Pre-sales Technical Specialist, supporting Dynamics CRM partners in closing deals and implementing mobility solutions. Eric provided technical assistance and facilitated architecture discussions.

Eric also worked as an independent contractor, providing Dynamics CRM consulting services, and as the founder and managing partner of Highland Martin, LLC, a Microsoft Certified partner specializing in Dynamics CRM and SharePoint ECM. In these roles, they managed operations, served as the chief architect, and developed CRM-related products.

Earlier in their career, Eric owned and operated Developlus Services, Inc., where they implemented and integrated Dynamics CRM and developed .NET web applications for customers.

Overall, Eric Hood has a strong background in customer engagement, data analytics, business intelligence, and CRM consulting, with a focus on driving growth, delivering solutions, and providing technical expertise.

Eric Hood's education history is as follows:

Eric attended Appalachian State University, but the start and end years of their enrollment are not specified. It is unknown whether they obtained a degree or studied any particular field.

Similarly, Eric also attended the Georgia Institute of Technology, but no information is provided regarding the start and end years of their time there. The details of their degree or field of study are also unknown.

In addition to their education, Eric has obtained several certifications from Microsoft. In May 2021, they became Microsoft Certified: Azure Data Fundamentals. In December 2020, they completed the Microsoft-INSEAD Value Negotiation certification. Eric also achieved the Microsoft Certified: Power Platform Fundamentals certification in April 2020, and the Accessibility in Action certification in March 2020. Further certifications include Microsoft 365 Certified: Fundamentals (March 2020), Microsoft Certified: Azure Fundamentals (November 2019), Microsoft Certified: Dynamics 365 Fundamentals (September 2019), Microsoft Certified: Data Analyst Associate (July 2020), Microsoft Certified: Power Automate RPA Developer Associate (February 2023), Microsoft Certified: Power Platform Developer Associate (February 2023), Microsoft Certified: Power Platform Functional Consultant Associate (July 2021), Microsoft Certified: Power Platform Solution Architect Expert (October 2021), and Microsoft Certified: Dynamics 365 Sales Functional Consultant Associate (July 2021).

It is important to note that no information is provided about Eric Hood's primary degree or field of study, as well as the specific years of enrollment and completion for their undergraduate and graduate studies.