Alyssa Rivera is currently a Lead Technical Process Architect at Lumen Technologies and has held the position of Billing Process Architect at CenturyLink since 2017. Previously, Alyssa gained valuable experience at Level 3 Communications in various roles, including Administrative Assistant/Dispute Analyst and Collections Manager, from 2000 to 2003. Alyssa earned a Bachelor of Arts in Journalism from Metropolitan State University of Denver and completed a Lean Professional Certification at Acuity Institute in 2020.
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