Lumen
Bill DiPaola is a seasoned professional with extensive experience in program and customer success management at Lumen Technologies, where responsibilities include lifecycle management and relationship oversight for enterprise customers since 2005. Prior to Lumen, Bill DiPaola worked at IBM - Lotus Software from 1997 to 2005, holding roles such as Development Relations Manager, where contributions to beta deployment programs led to improved customer success, and Senior Knowledge Architect, enhancing product sales through innovative software solutions and managing a global content portal for sales collaboration. Bill DiPaola also served as a Senior Knowledge Manager, conducting competitive analysis to support sales strategies. Bill DiPaola holds an education from Northeastern University.
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Lumen
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Lumen is a global company of over 40,000 professionals, dedicated to empowering businesses to produce amazing things. Driven by the challenges and opportunities of the 4th Industrial Revolution, Lumen is helping to change how people interact and how companies acquire, analyze and act on data with flexible, intelligent, secure and collaborative solutions built for the next generation of business.